Mastering Difficult Conversations: Practical Strategies for Success  

Wednesday, February 11 at 1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)

Difficult conversations are a natural part of work and life, but they often feel stressful and uncomfortable. This webinar will explore the psychological and emotional factors that make these discussions challenging and provide practical strategies to manage them effectively. You will learn mindfulness techniques to maintain composure under pressure and simple, in-the-moment tools to communicate thoughtfully. By the end of the session, you will have actionable skills you can apply immediately to stay calm, focused, and effective during any difficult conversation.

Learning Objectives:

• Recognize emotional triggers and manage your responses.
• Stay present and engaged when conversations become difficult.
• Use intentional pauses to respond thoughtfully rather than react impulsively.

Speaker:

• Cynthia Kane 
  CEO/Founder & Author, Kane Intentional Communication Institute, LLC

Continuing Education:

Participants will earn 1.00 Joint Accreditation credit hour for this webinar by completing all CE requirements. CE credit is provided by Duke University Health System Clinical Education & Professional Development. They are accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE) and the Accreditation Council for Continuing Medical Education (ACCME).

In order to qualify for credit, you must have an active Duke OneLink Account and watch the webinar live. If you do not have a Duke OneLink account, please follow these directions to set up your account and confirm your mobile number (both steps are required). Please note this is a one-time set-up and you may use your account for all future AHA Team Training webinars.